DATA GUARANTEE
Our policy is not to charge clients where we have been unable to recover data. All billable worked is backed with a data guarantee and a no files – no charge promise.
- Data guarantee: if we have not delivered as per our agreement we will do everything possible to rectify the situation or provide a full refund.
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No files - no charge: Charges are only applicable when you have agreed with our quotation and you accept the recovery results presented.
No fee is charged where recovery is not possible. If there is a partial recovery, either you decide to accept the recovery as presented, for the quoted price or decline the recovery with no recovery fee charged.
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